We want you to be delighted when you shop with us but we understand that with online purchasing, you may occasionally want to return items that are not suitable. We are happy to offer a refund on any full price items returned to us in perfect condition within 14 days of receipt of order with proof of purchase.
Sale items may be refunded within 7 days of receipt of order if they are sent back in perfect condition with proof of purchase. After 7 days of receipt of your order, sale items can only be returned in exchange for a credit note if they are sent back in perfect condition within 14 days of receipt of order with proof of purchase. Faulty items may be returned at any time. Please note, we are unable to refund postage paid unless the fault is with us. This does not affect your statutory rights.
How to return an item
1. You will receive a receipt/invoice in your parcel. Please complete the returns section of this form using the returns codes.
2. Detach the returns section of this form and enclose it with the goods to be returned. Please add postage as required for the items you are returning.
3. Take your parcel(s) to your nearest post office. Please note that when sending a return, the parcel is your responsibility until it reaches us; we strongly recommend that you send it recorded post. Always retain proof of postage.
4. Send the parcel to:
P.O. BOX 447
WESTON SUPER MARE